Our customers have the assurance of a hundred percent financial protection thanks to our membership of The Travel Trust Association. Every penny that you pay Sri Lanka Bespoke is protected by the Travel Trust Membership number TTA Q5856. When you book your holiday with us we will issue a Travel Trust Association certificate and ATOL certificate.
Who are the Travel Trust Association?
The Travel Trust Association is a travel trade association. Our members consist of travel agents, tour operators and travel organisers. The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to our members is protected by the Travel Trust Association.
What does it mean if a company is a member of the Travel Trust Association?
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent. Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.
How does the Travel Trust Association provide 100% financial protection for me?
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer’s money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our websitewww.traveltrust.co.uk/guarantee.
Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
Book with Confidence
If you’re looking forward to travelling again but want absolute confidence before committing to a holiday to Sri Lanka. We are here to reassure you that you can book with confidence in the knowledge that you can flex travel plans during these uncertain times. Each of our clients are extremely important to us and we want to ensure that your Sri Lanka experience is the best that it can be. So, we work very hard to ensure that you feel safe and secure at a time when we’re all rethinking how we travel.
Payment for your holiday is divided into two payments. The initial deposit remains fully refundable up until the second stage payment. At this stage we discuss in detail with you any travel restrictions and will not take payment until you and we are fully satisfied. We monitor the situation very closely and keep our clients updated at all stages should there be any changes providing full flexibility should it be needed.
In the event that you are not allowed to travel due to FCDO restrictions against travel to Sri Lanka, Sri Lanka has restrictions on entry to UK residents, a UK lockdown which prohibits international travel or Sri Lanka’s borders being closed, you will be entitled to either amend your booking or receive a full refund.
Global Travel Policy
To provide further peace of mind, we are pleased to be able to offer you a Global Travel Policy that includes comprehensive Covid-19 cover. This cover will protect your holiday in the event that you are not able to travel due to Covid-19 illness.
We can direct you to Government approved PCR testing providers for pre-flight testing as well as Day 2 and Day 8 UK quarantine testing at a discount.
SRI LANKA IS OPEN
Sri Lanka is now open to all international tourists, including those travelling from the majority* of countries. A series of protocols and guidelines have been put into place to ensure the safety of both visitors and residents.
*As a temporary measure travellers from some South African and Middle East countries and India are not permitted to disembark in Sri Lanka.
Entry and Health Protocols for Sri Lanka
We keep up to date with any new protocols for visiting Sri Lanka and will keep you informed as they change. Our aim is to that your holiday is as effortless as possible by making necessary arrangements where possible and providing you with the most up to date guidance.
We’re delighted to announce that, as of 8th July 2021, fully vaccinated visitors, who have had both doses of an approved Covid-19 vaccine, with the last dose administered at least two weeks prior to departure, are free to travel around Sri Lanka as they wish during their holiday as long as their PCR tests results are negative.